In this role you will be responsible for ensuring daily operations management of IT Stream solutions (demand forecasting and replenishment), supporting end users, as well as customization, maintenance, documentation and problem solving to ensure the availability and performance of the implemented IT Stream solutions.

Why Join Rimi Baltic?

• Career Growth: Continuous professional development, leadership opportunities, and specialized training programs
• International Exposure: Work in a dynamic environment across the Baltic region with modern networking technologies
• Hybrid & Remote Work Possibilities: Flexible work arrangements after the initial onboarding period
• Supportive Team Culture: A collaborative and innovative work environment

What You Will Be Doing:

• IT Stream solution implementation, maintenance and documentation: ensuring proper solution, analysing opportunities for system optimization and development, acting as point of contact for changes and business request, preparing functional and technical system documentation, ensuring solution related processes are documented;
• Key-users support and problem solving: serving as second point of contact, responsible for submitting, follow up and solving escalated solution related incidents, escalating and following up more complex problems;
• System customizing tasks: making changes to the system customization according to the existing procedures;
• IT Stream solution development: supporting developers in technical implementation process, participating in the testing of new developments, identifying and developing appropriate testing documents, recording and reporting test results, reviewing business requirements and developing functional requirements, analysing and suggesting areas for improvement; participating in development projects;
• User manuals: creating and maintaining system user manuals (in English and local languages) on demand;

What You Bring to the Team:

• Previous working experience in supply chain, knowledgeable about demand management OR experience in SAP operational support role
• Degree in business/economics/logistics/information technology or other related field
• Soft skills: Strong communication, analytical, and problem-solving skills, ability to work well under pressure
• Language skills: Fluent in English, local language is a strong competitive advantage
• Readiness to occasionally travel within the Baltic region and work from Vilnius, Riga, or Tallinn office
• Solid knowledge of SAP F&R, SAP CAR (UDF, RPL) is a strong competitive advantage.